Wild Encounter
Sunrise in Sumatra

Please note due to construction in the Indomalayan Pavilion this encounter will not be running from September 8th - 29th. 

Sunrise in Sumatra

Enjoy a peaceful, behind-the-scenes experience in the IndoMalayan Pavilion before the zoo opens to the public. As the rainforest habitat comes to life, you’ll hear the morning calls of white-handed gibbons, laughing thrushes, and hornbills in a calm, quiet setting. With 38 species calling this pavilion home, see how many you can spot during their most active time of day. First, and take part in a special enrichment moment by helping give Jonah, concave casqued hornbill, his morning shower, then, from the public viewing glass, you will also get a look at how our care team shifts the orangutans into their indoor habitat. This early access encounter offers a unique chance to connect with wildlife and experience the zoo in a whole new way

Offering: June-September

Capacity: 4

Experience Length: 45-60 minutes

Meeting Location: Zoo Front Entrance Gates

Age Restrictions: Children aged 2 and under are not permitted on this Wild Encounter. Participants who do not meet the age requirement will not be permitted to join, and refunds will not be issued.

Rules and Policies

Wild Encounter tickets do not include Zoo admission: Zoo admission must be purchased separately 

Interaction: This encounter does not involve any interaction with the animals. It is up to the animals to choose to participate, and we cannot guarantee the duration of time the animals will spend engaging with us. Staff also have the ability to deny feeding, or change the encounter based on the animals’ health, safety, and behavioural needs.

Drugs & Alcohol: Impairment due to alcohol or drugs is not permitted before or during your Wild Encounter. Anyone who is drinking or appears to be even slightly intoxicated before the Wild Encounter will be denied participation. Refunds or alternate dates will not be given.

Adult Supervision: Children aged 12 years or younger must be accompanied by a paying adult (at least 18 years of age)

Reschedule/Cancellation: By purchasing tickets, you are agreeing to the following refund policy. Exceptions will not be made. The Wild Encounters team requires at least 48 hours’ notice prior to your scheduled encounter to process any refund or rescheduling requests. Failure to attend your encounter at the scheduled date and time will result in forfeiture of your tickets, and refunds will not be issued. Please ensure you arrive at the designated meeting location before your scheduled start time. Late arrivals or guests who are unable to locate the meeting point will not be eligible for refunds. We recommend reviewing your confirmation details carefully and allowing extra time to navigate the Zoo. 

Weather conditions: The Wild Encounter program runs rain or shine unless cancelled due to thunder and lightning/extreme weather alerts by the Zoo due to guest, staff, and animal safety concerns. If this occurs, a notice will be sent out upon cancellation for guests to reschedule or receive a refund. 

Strollers/Personal Items: Strollers/wagons are permitted to be brought behind-the-scenes left in designated areas but may be left unattended at times. 

Accessibility: Please note that this experience is not wheelchair accessible, as stairs are involved. Guests with disabilities who require the assistance of a support person are encouraged to email us before making a reservation so we can provide the appropriate support and ensure the best possible Wild Encounter experience. At this time, service animals cannot be accommodated in behind-the-scenes areas. The Access 2 Card is accepted for support persons. 

Fees: A processing fee of $1.00 per ticket will be applied at checkout.

Please contact us at wildencounters@torontozo.com or call us at 289-200-4362 for more information.